Return Policy



No Cancellations Or Modifications Will Be Allowed After 24 Hours Of Order Placement.


Return Policy:
You have 20 days to return any item or items in their original unopened package from the date of receipt. You will be credited the full amount minus any shipping charges and restocking fees. Any special orders may not be returned for any reason.

We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued unless products are received in good re-sellable condition.

No Unauthorized Returns Will Be Accepted. Please Contact Us Prior To Returning Any Items.


Individual Manufacturers Restocking Fees:

Please note all vendors with a (*) will waive restocking fees if a subsequent order is placed of Equal or Greater value within their product line or collections.

Abstract Designs NO RE-STOCKING FEE * ItalBrass 25%
Adora Mosaics 25% LB Brass NO RE-STOCKING FEE
Alno NO RE-STOCKING FEE Lew's Hardware NO RE-STOCKING FEE
Amerock NO RE-STOCKING FEE Liberty Hardware NO RE-STOCKING FEE
Anne at Home NO RE-STOCKING FEE Linnea Hardware NO RE-STOCKING FEE
*Aqua Mosaics 25% Lite Source 25%
Arthur Harris 25% LW Designs NO RE-STOCKING FEE
Atlas Homewares NO RE-STOCKING FEE Marazzi Tile 25%
Baldwin Door, Cabinet and Bath Hardware 25% Martin Pierce Hardware 25%
Only items marked Quick Ship are Returnable
* Becker Beschlaege 25% Maxim Lighting NO RE-STOCKING FEE
*All overstock items & items under $45 are Non-Returnable
Big Sky Hardware 25% Michigan Naturals NO RE-STOCKING FEE
CAL Crystal NO RE-STOCKING FEE Modern Objects NO RE-STOCKING FEE
Canarm Lighting 25% Mood Australia Non-Returnable
Carpe Diem NO RE-STOCKING FEE Natural Elements Stone Tile 25%
Cascadia Hardware NO RE-STOCKING FEE Nostalgic Warehouse 25%
Classic Brass NO RE-STOCKING FEE Novelty Hardware 25%
Clear View Tiles 25% Old World Classic Hardware NO RE-STOCKING FEE
Colonial Bronze 25% Omnia Hardware NO RE-STOCKING FEE*
*Offer Does Not Include Door Hardware.
Copia Bronze 25% *Onix Recycled Glass Tiles 25%
Craftmade Lighting 25% Optimal Tile 25%
Creative Accents 25%
Credit issued for unopened items only.
All items marked Final Sale are Non-Returnable
* PLC Lighting 25%
Deltana NO RE-STOCKING FEE Renaissance Tile 25%
Diamond Tech Tiles 25% Richelieu Hardware NO RE-STOCKING FEE
Distinctive Glass 25% RK International NO RE-STOCKING FEE
Designer's Fountain 25% Rusticware Hardware NO RE-STOCKING FEE
Du Verre NO RE-STOCKING FEE Schaub and Company NO RE-STOCKING FEE
Earth To Peter NO RE-STOCKING FEE Schlage Door Hardware 25%
Edgar Berebi Non-Returnable Schwinn Hardware NO RE-STOCKING FEE
Elida Cermaica 25% Sierra Lifestyles 25%
Emenee Hardware 25%
The Faberge collection is Non-Returnable
Sietto Glass Hardware NO RE-STOCKING FEE
Emil Ceramica Tile 25% Siro Designs NO RE-STOCKING FEE
ET2 Lighting NO RE-STOCKING FEE
*All overstock items & items under $45 are Non-Returnable
SMEDBO 25%
Fusion NO RE-STOCKING FEE*
*Offer Does Not Include Made to Order Door Hardware.
Soko Studios Non-Returnable
Gado Gado Hardware 25% *Spa Stone Pebble Tile 25%
Giusti NO RE-STOCKING FEE *Stellar Tile 25%
Grace White Glass Hardware NO RE-STOCKING FEE*
*Offer Does Not Include "Flame Worked" or "Hot" items.
Symphony Designs NO RE-STOCKING FEE
Grandeur 25% Taamba Hardware 25%
Gruppo Romi NO RE-STOCKING FEE Top Knobs NO RE-STOCKING FEE
Hafele NO RE-STOCKING FEE Topex NO RE-STOCKING FEE
Hamilton Sinkler 25% Trans Globe Lighting NO RE-STOCKING FEE
Hardware Resources NO RE-STOCKING FEE Triarch International Lighting 25%
Hawk Hill Non-Returnable Verona Bronze Switchplates NO RE-STOCKING FEE
Hickory Hardware NO RE-STOCKING FEE Vicenza Non-Returnable
Home Adorned NO RE-STOCKING FEE Vicenza Mosaico Glass Tiles 30% Restock on Solid Colors.
Mixes and Blends are Non-Returnable.
Hot Knobs 25% *Vidrepur 25%
Hot Glass 25%
All Pattern Wallpaper is Non-Returnable.
Weslock Door Hardware 25%
House of Knobs NO RE-STOCKING FEE Wild Western Hardware NO RE-STOCKING FEE
Illusion Glass Tiles 25%
All Made to Order Mosaic Sheets are Non-Returnable.
Windborne Studios Glass Hardware NO RE-STOCKING FEE

Defective or Damaged Merchandise:
If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item's. Prior to shipping back any product we must be contacted either by E-mail or phone at 718-721-8955 to obtain a Return Goods Authorization Number, RGA Number.

Please do not ship anything back with out prior authorization. All returns must have an RGA Number clearly marked on the package. No credit will be issued with out

this number.


Warranties:
All warranties or guarantees are limited to those offered by the manufacturer. Most of the Items we sell come with Lifetime warrantees please consult with us about warrantee policies of individual products.


For further Information please call us at 718-721-8955 or E-mail us.



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