Sample Policy



We want you to be satisfied with your purchase.


We realize that choosing the right product is difficult without the benefit of seeing the product in person. In an effort to assist you in this endeavor, we will be happy to ship sample items and swatches from any of our participating manufacturers for you to inspect in the comfort of your own home.


Need help narrowing down your selection?
Just call one of our experts to help you with your sample order: 1-866-MyKnobs


Our customer sales support center is open:
Monday - Friday: 9am to 6pm EST
Saturday - Sunday: 11am to 6pm EST


For further details on our sample policy please see below for the type of item you are purchasing
Cabinet Hardware

  Tile Sample Cards

Placing your sample order
  • A Sample Order can contain up to 3 different items ( 1 quantity of each item )
  • Just place your order online as you would a regular order, and be sure to choose the sample box on the order form
  • Please understand that offering samples is very costly; no credit will be issued unless a subsequent order is placed for $100 or more
  • Any item with a sale price over $15 cannot be considered a sample
  • Orders containing more than three items will not be considered a sample order
  • Sample orders are non-returnable
Once you receive your sample(s)
  • Open your samples and feel free to place them on your cabinets
  • Show them to a friend, get others' opinions, and make sure you're happy with your selection
Your subsequent order
  • After you place your subsequent order we will credit back the full amount of your original samples
  • You must place an order for $100 or more before tax and shipping
  • Please contact us one business day or later after your order is placed to request your credit
  • You will not receive credit for any shipping on your sample order
  • You must place your subsequent order within 30 days of the date from which your sample order was received.
Exceptions
  • The sample policy refers to cabinet hardware ONLY with a sale price of under $15 each
  • Samples may not be ordered for bath accessories, switchplates, doorbells, and other home accents
Please note: Only one sample order per household.
No need to buy a full sheet of the tile you are looking for! Pick as many tile sample cards as you like all for a flat rate of $3.75 a piece and we will ship them to you via USPS with FREE SHIPPING to you!

Placing your sample order
  • Just click the "Order a Sample" button below the product image and it will place a sample item in your cart.
Once you receive your sample(s)
  • Show them to a friend, get others' opinions, and make sure you're happy with your selection
Shipping
  • Sample Orders are shipped USPS (United States Postal Service). Please inform us if you cannot recieve USPS service at the address you provided on your order.
  • All sample card orders are shipped FREE
Please note:
  • Only one sample swatch per color per household
  • Sample Cards are Not returnable


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