I've purchased online before from other vendors. This was the first purchase from MyKnobs.com. When my order of 3 acanthus arrived very timely but only with two, I expected a battle. However, much to my surprise, the package showed a backorder of one, and a day after receiving that package, I received notification my other one would be arriving on Saturday. Saturday is a delivery date with additional costs. This means it was more important for MyKnobs to give me at least part of my order than to hold the order for the whole product delivery and save themselves money. That's a class act. And as for the acanthus items.. Oh. My. Gosh. Just wow! Outstanding quality, no burns, no chips, no rough spots, and at the same price as the crap I would have purchased from competitors.