Return Policy

No Cancellations Or Modifications Will Be Allowed After 24 Hours Of Order Placement.

Return Policy:
You have 20 days to return any item or items in their original unopened package from the date of receipt. You will be credited the full amount minus any shipping charges and restocking fees. Any special orders may not be returned for any reason.

We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued unless products are received in good re-sellable condition.

No Unauthorized Returns Will Be Accepted. Please Contact Us Prior To Returning Any Items.

Individual Manufacturers Restocking Fees:

Please note all vendors with a (*) will waive restocking fees if a subsequent order is placed of Equal or Greater value within their product line or collections.

Abstract Designs NO RE-STOCKING FEE Hot Glass 25%
All Pattern Wallpaper is Non-Returnable.
Adora Mosaics 25% House of Knobs NO RE-STOCKING FEE
Amerelle Wallplates 25%
Credit issued for unopened items only.
Illusion Glass Tiles 25%
All Made to Order Mosaic Sheets are Non-Returnable.
Alno NO RE-STOCKING FEE * ItalBrass 25%
Lew's Hardware NO RE-STOCKING FEE Emtek Hardware 25%
*Aqua Mosaics 25% Liberty Hardware NO RE-STOCKING FEE
Arthur Harris 25% Linnea Hardware NO RE-STOCKING FEE
Atlas Homewares NO RE-STOCKING FEE Lite Source 25%
Baldwin Door, Cabinet and Bath Hardware 25% Kwikset Hardware 25%
Big Sky Hardware 25% Maxim Lighting 25%
*All overstock items & items under $45 are Non-Returnable
Bosetti Marella by Classic Hardware NO RE-STOCKING FEE Michigan Naturals NO RE-STOCKING FEE
Canarm Lighting 25% Nostalgic Warehouse 25%
Carpe Diem NO RE-STOCKING FEE Novelty Hardware 25%
Cascadia Hardware NO RE-STOCKING FEE Omnia Hardware NO RE-STOCKING FEE*
*Offer Does Not Include Door Hardware.
Classic Brass NO RE-STOCKING FEE *Onix Recycled Glass Tiles 25%
Clear View Tiles 25% Optimal Tile 25%
Colonial Bronze 25% * PLC Lighting 25%
Copia Bronze 25% Richelieu Hardware NO RE-STOCKING FEE
Craftmade Lighting 25% RK International NO RE-STOCKING FEE
Diamond Tech Tiles 25% Schaub and Company NO RE-STOCKING FEE
Distinctive Glass 25% Schlage Door Hardware 25%
Designer's Fountain 25% Schwinn Hardware NO RE-STOCKING FEE
Du Verre NO RE-STOCKING FEE Sierra Lifestyles 25%
Earth To Peter NO RE-STOCKING FEE Sietto Glass Hardware NO RE-STOCKING FEE
Edgar Berebi Non-Returnable Siro Designs NO RE-STOCKING FEE
Elida Cermaica 25% SMEDBO 25%
Emenee Hardware 25%
The Faberge collection is Non-Returnable
Soko Studios Non-Returnable
Emil Ceramica Tile 25% *Spa Stone Pebble Tile 25%
ET2 Lighting 25%
*All overstock items & items under $45 are Non-Returnable
*Stellar Tile 25%
Gado Gado Hardware 25% Topex NO RE-STOCKING FEE
Grace White Glass Hardware NO RE-STOCKING FEE*
*Offer Does Not Include "Flame Worked" or "Hot" items.
Verona Bronze Switchplates NO RE-STOCKING FEE
Grandeur 25% Vicenza Non-Returnable
Vicenza Mosaico Glass Tiles 30% Restock on Solid Colors.
Mixes and Blends are Non-Returnable.
Hafele NO RE-STOCKING FEE *Vidrepur Non-Returnable
Hamilton Sinkler 25% Weslock Door Hardware 25%
Hardware Resources NO RE-STOCKING FEE Wild Western Hardware NO RE-STOCKING FEE
Home Adorned NO RE-STOCKING FEE Windborne Studios Glass Hardware NO RE-STOCKING FEE
Hot Knobs 25% Zen Designs NO RE-STOCKING FEE

Defective or Damaged Merchandise:
If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item's. Prior to shipping back any product we must be contacted either by E-mail or phone at 718-721-8955 to obtain a Return Goods Authorization Number, RGA Number.

Please do not ship anything back with out prior authorization. All returns must have an RGA Number clearly marked on the package. No credit will be issued with out this number.

All warranties or guarantees are limited to those offered by the manufacturer. Most of the Items we sell come with Lifetime warrantees please consult with us about warrantee policies of individual products.

For further Information please call us at 718-721-8955 or E-mail us.

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