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You don't expect perfect at $32 and you sure don't expect customer service that knows the products and helps you quickly and courteously. Well with MyKnobs.com you can! I called to find the right product and they were very good. The product showed up sooner than was expected and packed in such a way that they were in perfect condition. The product packaging came with directions that were easy to follow (to calibrate the tension ) and with the right tool to make it happen. These folks are the best and this is coming from someone who uses Amazon weekly and wanted to buy it there. Come here get the service and support that makes you feel like you went to your local hardware store (showing my age here) and got the most knowledgeable person in the store.