No Cancellations Or Modifications Will Be Allowed After 24 Hours Of Order Placement.
You have 20 days to return any item or items in their original unopened package from the date of receipt. You will be credited the full amount minus any shipping charges and restocking fees. Any special orders may not be returned for any reason.
We make every effort to pack and ship our products carefully and we expect the same consideration. All products that are returned need to be packaged in a similar fashion as when received to ensure damage does not occur, no credit will be issued unless products are received in good re-sellable condition.
No Unauthorized Returns Will Be Accepted. Please Contact Us Prior To Returning Any Items.
Individual Manufacturers Restocking Fees:
Please note: All vendors with a (*) will waive restocking fees if a subsequent order is placed of equal or greater value within their product line or collections.
‡ Credit issued for unopened items only. All items marked Final Sale are Non-Returnable
†† All overstock items & items under $45 are Non-Returnable
††† Offer Does Not Include Door Hardware
♦ Offer Does Not Include "Flame Worked" or "Hot" items.
Defective or Damaged Hardware:
If a product is defective or damaged you must notify us within 3 business days, we will ship another at our own expense upon return of the defective item's. Prior to shipping back any product we must be contacted either by E-mail or phone at 718-721-8955 to obtain a Return Goods Authorization Number, RGA Number.
Please do not ship anything back without prior authorization. All returns must have an RGA Number clearly marked on the package. No credit will be issued without this number.
All warranties or guarantees are limited to those offered by the manufacturer. Most of the Items we sell come with Lifetime warrantees please consult with us about warrantee policies of individual products.