I fell in love with this tile and was a little nervous about ordering it online, but the experience was great. Very helpful customer service. Only 2 of the 35 tiles I ordered had slight damage (I expected more breaks during transit given the type of tile I ordered) and customer service took care of it quickly and had the manufacturer send me replacement pieces in a very short period of time. I am very happy with the service and the finished product! Used it for a fireplace surround. Really turned out nice.