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I got exactly what I ordered with a short turn-around. Customer service always picks up and is happy to help. They have more than just what is listed on their website so be sure to call them if you don't see what you're looking for.
My replacement doorknob exactly matches the old one. The quality is excellent. Dealing with MyKnobs was easy. I ordered the wrong-handed lever initially and talking to a real person made dealing with the exchange process very easy.