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I had been searching for a replacement door knocker to fit the existing holes in my front door for some time. I found just what I needed here. The shipping was prompt. Unfortunately, I found a scratch on the face of the knocker when I opened it. I contacted myknobs and submitted the requested photo of the piece. I was contacted shortly after that by both email and phone and was shipped a new one within a day or two. Fantastic experience in this era of indifferent or no follow up at all. I highly recommend them.