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I received the order within a week and when I went to install one of the knobs I found a very noticeable dent in the top of the handle. Contacted customer service and thought it was really going to be a hassle trying to exchange the product by mail. I sent some photos and within a week received a replacement part and was able to complete the installation. Was overall an imperfect experience but was pleasantly surprised by the attentiveness and follow up of the customer service team.
Looks so much better than just a plain knob. The rose adds elegance. Looks much more expensive than it was. Great value. Most knob sets were much too big for my door and required deadbolts to work properly. So glad I found this. Very sturdy, nice finish.